Frequently Asked Questions

We Are Here To Serve You

Why should I choose National Security?

National Security has grown to be one of the leading independently owned and operated alarm companies in New England, protecting over 10,000 residential and commercial customers.

We care about our customers! At National Security, each member of our experienced, professional staff is dedicated to the highest measure of quality. All our employees and our company have gone through a thorough criminal background check, licensing and training. We take great pride in our work and constantly strive to ensure that our workmanship and services exceed the expectations of our customers.

Is the monitoring center UL listed?

Yes. Our Monitoring Center is listed with Underwriters Laboratories, the leader in certifying monitoring centers. We must meet demanding requirements including architectural, physical security, emergency power, computer hardware and software, and operator training to maintain our UL Listing.

I am not happy with the system I currently have through another company. Can I switch over to National Security?

Yes! National Security can monitor most manufacturers' systems, and we offer low "takeover" rates. We will have you speak to a qualified National Security representative, who will help determine your security needs, make recommendations, and discuss the necessary steps to bring you on board as a valued National Security customer.

If you are still under an existing monitoring agreement with another company, you must complete the initial term of the agreement with them before transferring service to us.

Why should I have a monitored burglar or fire alarm system?

After the initial monitoring contract term expires, many people rely on their signs and siren to scare off intruders or warn of fire danger. If your siren were to go off at any time during the day or night, will there always be someone around – and will they be able to call the appropriate response agency? When your security system is monitored by National Security, our 24- hour monitoring center will notify your local authorities when our operators receive an alarm condition signal. The appropriate response agency will then be dispatched to your home or business to help protect your possessions and ensure your safety.

My home was not pre-wired for a security system, and I don't want to see wiring throughout my house. Can you help?

Yes! We offer completely wireless security systems and burglar alarms. Battery life alarms provide ample notice before they need to be changed.

I accidentally tripped my alarm. What do I do?

Please call our monitoring center at 1-800-288-7768 immediately to let us know the alarm was accidental. This may prevent emergency services from being dispatched. Your password is not required to cancel a fire or medical signal if we contact you at the premises, but is required if emergency services have been dispatched when you call in to us. Your password is required to cancel a panic, burglary or duress signal but all Panic alarms are called out to authorities even with a cancel.

What if the monitoring center loses power?

Our central station has two backup generators, which are automatically activated in the event power is interrupted. This allows us to run indefinitely in case of a long-term power outage.

If my alarm system is not armed, will my smoke detectors still send signals?

If your smoke detectors are connected to your alarm system, they are a “24-hour zone.” This means that even when your alarm is not armed, it will send signals. Smoke detectors, water detectors, carbon monoxide detectors are all 24-hour zones and will send signals to our monitoring center. This is a great feature of your alarm system and provides an additional layer of protection!

I understand about burglary, fire and medical signals, but do you call about other signals?

We do attempt to call on trouble signals as a courtesy to our customers. While we do call on most trouble signals we receive, it is important that you call the monitoring center if you have a yellow “trouble” light on your keypad panel.

We call on residential trouble conditions between the hours of 8:00 am and 9:00 pm.

The exceptions are smoke, fire, carbon monoxide or high water detection conditions; because these are safety hazards, these are called on 24 hours a day.

We call on commercial trouble conditions 24 hours a day, unless instructed otherwise by the customer. The single exception is for "Late to Test" alerts. These are called between the hours of 8:00 am and 9:00 pm, based on the customer's time zone.

Will my alarm still work if I cancel my landline telephone?

We offer alarm monitoring through a cellular network as well as WiFi monitoring, which are great security features because they eliminate the need for a landline telephone. Please call our sales department or complete this form for more information.

My alarm panel says “low battery.” What do I do?

If you have had a recent power outage or the power to your alarm system was interrupted, your battery may recharge once power is restored, and the error will clear. If it does not, please call our monitoring center to discuss options for obtaining and replacing your system battery.

What if my power goes out?

All our alarm systems include a backup battery that will power your alarm for several hours.

How do I update my call list or contact list?

It is very important to maintain a current call list. Your call list determines how we respond to alarms. To add, remove or change the order of your call list, we ask that you send a notification to our monitoring center via email. (click here to contact us) After we verify your password and authority level, we will gladly make the changes.

Do you provide insurance certificates for my homeowners insurance?

Yes! In fact, many insurance companies discount homeowners insurance for owners of a monitored alarm system. The discount may be enough to practically pay for your alarm monitoring! We will contact you and test your system to ensure it is signaling us properly and send your certificate.